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Privacy Policy

Skyhook Games Studio Ltd

Privacy Policy

Skyhook Games is committed to protecting and respecting your privacy and rights. As such, we observe UK data protection legislation. This Privacy Policy sets out the different ways in which we collect, manage, process, store and share information about you. It also provides information about how you can control the use of your data.

"We" Skyhook Games Studio Ltd ("Skyhook Games") were incorporated in England and Wales and our registered number is 06289588. Our registered address is Digital House, Unit H, 1st Floor, 44 Simpson Street, Liverpool, England, L1 0AX.

This privacy policy, together with any other privacy information we may provide to you, applies to how we process personal data to offer 'Business and Domestic Software Development' services and support to organisations and private individuals across the UK and to carry out business operations. This privacy policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed.

The data controller is Skyhook Games Studio Ltd, Digital House, Unit H, First Floor, 44 Simpson Street, Liverpool, England, L1 0AX.

The Data We Collect

We aim to collect as little personal data as we can. Depending on how you interact with us, we may collect:

When you visit our website

  • Technical data such as your IP address, browser type, device type and pages visited
  • Analytics data about how you use the site

When you sign up to our mailing list

  • Your name (if provided) and email address, which we use to send you news and updates about our games, including release and wishlist reminders and any important company updates
  • Records of the emails we send you and whether you open or click them

When you contact us

  • Your name, email address and the contents of your message

When you follow us or interact with us on social media or community platforms

  • Your public profile information and the content of your interactions with us on platforms such as YouTube, Discord, X, Instagram, TikTok and BlueSky. These platforms have separate controllers of your data and have their own privacy policies.

We do not knowingly collect special category data (such as health or political information) and we ask that you do not send this to us.

How we use your data and our lawful bases

We observe UK GDPR legislation. Set out below is each thing we may do with your data:

  • Running and securing our website – Legitimate interest to keep our site working and safe
  • Sending you our newsletter and game updates – Consent: You can withdraw at any time by emailing: info@skyhookgames.com
  • Responding to your enquiries – Legitimate interest by responding to those who email us
  • Marketing and promotional campaigns – Consent, or legitimate interests where permitted for existing contacts under the "soft opt-in" rules
  • Analytics and improving our website and games – Legitimate interests: Understanding how our site and games are used, or consent where required for cookies
  • Complying with legal obligations (e.g. tax and accounting records) – Legal Obligation

We do not sell your personal data!

Who we share your data with

We share personal data only where necessary, and only with organisations that provide services to us under contracts that require them to protect your data. These include:

  • Marketing and communications agencies: We work with third party marketing agencies at times who help us with marketing campaigns, community outreach and communications. Where they handle personal data (such as campaign analytics) they do so on our instructions as data processor under a separate agreement.
  • Email and newsletter providers: We may use third parties such as Mailchimp to send email campaigns and analyse marketing performance.
  • Analytics providers: We use Google Analytics to understand how our website is used.
  • Game distribution platforms: If you buy or play our games through platforms such as Steam, console storefronts etc those platforms collect and process your data as separate controllers under their own privacy policies. We may receive limited, aggregated sales data and player data from them.
  • Professional advisors and authorities: Accountants, lawyers and public authorities where we are legally required to share data.

International transfers

Where possible we use providers that store data in the UK or the European Economic Area. Some of our service providers are based outside the UK. Where personal data is transferred outside the UK, we make sure appropriate safeguards are in place, such as the UK International Data Transfer Agreement.

How long we keep your data

We keep personal data only as long as we need it or as required by UK law. The length of time we retain personal data depends on the nature of the information and the reason it was collected. When personal data is no longer required, we will securely delete or anonymise it in accordance with our data retention procedures.

Where there is an ongoing legal obligation, dispute or investigation, we may retain relevant information for longer where permitted or required by law.

Cookies and Analytics

Our website uses essential cookies, which are needed for the site to work, and analytics cookies set by Google Analytics, which help us understand how visitors use the site.

Analytics cookies are only set with your consent, which you can give or withdraw at any time. Refusing analytics cookies does not affect your use of the website.

Your Rights

Under the UK General Data Protection Regulation (UK GDPR) you have a number of rights regarding the personal information we hold about you. These rights include:

  • The right to be informed about how we collect and use your personal data.
  • The right of access to request a copy of the personal data we hold about you.
  • The right to rectification to request that inaccurate or incomplete personal data is corrected.
  • The right to erasure (also known as the "right to be forgotten") where there is no lawful reason for us to continue processing your personal data.
  • The right to restrict processing in certain circumstances.
  • The right to data portability, allowing you to obtain and reuse your personal data across different services where applicable.
  • The right to object to the processing of your personal data where we rely on legitimate interests or use your information for direct marketing.
  • Rights relating to automated decision-making and profiling, where applicable.

If you wish to exercise any of these rights, please contact us using the details provided in this Privacy Policy. We may ask you to verify your identity before responding to your request.

Complaints

If you have any concerns about how we collect, use or protect your personal data, we encourage you to contact us first so that we can try to resolve your concerns. You can contact us on: info@skyhookgames.com

You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO), the UK's independent authority for data protection matters.

You can contact the ICO by:

  • Website: https://ico.org.uk
  • Telephone: 0303 123 1113
  • Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Making a complaint to the ICO will not affect any other legal rights or remedies that may be available to you.

Changes to this policy

We may update this policy from time to time. The latest version will always be available on our website.

If you have any questions about this policy or how we handle your data, contact us at: info@skyhookgames.com